FAQs / T&Cs

Lock N Load Laser is a mobile laser tag company that caters to all age groups for a variety of events, from school gatherings to backyard parties. Our laser tag service would be akin to paintball but without the pain or stain. We use the highest-quality laser taggers and sensors in the industry with no collateral damage. Players will have the opportunity to engage in a variety of missions that require teamwork and skill to achieve operational game objectives.

Because our laser taggers use infrared technology (the same that can be found in television remotes), it is 100% safe.

• Family Fun Runs
• City Events
• Spring Flings…
• Bat mitzvahs
• Bachelor/ette Parties
• Mother’s Day Gifts
• Welcome Home Parties
• Holiday Parties/Religious Celebrations
• Grand Opening Events
• Local Recreation Center Events
• College, Fraternity and Sorority Events
• Day Care Parties
• Youth Group Events
• Graduation Parties
• Charity Events
• School Just for Fun Events
• School Fundraising Reward
• Corporate Team Building – Stress Relief
• Birthday Parties
• Kindergarten, Middle School Graduations
• School Club/Team Fundraising Event
• After Prom Parties
• Church Events
• Vacation Bible School
• Summer School Events
• Girl Scouts, Boy Scouts Events and Fundraisers!
• Home School, Summer or Club Team Parties
• Customer Appreciation Events
• Family Reunions
• Father’s Day Gifts
• Graduation Gifts
• Fall Festivals
• BBQs/Block Parties
• Festivals & Fairs
• Weekend Warriors!

Game times can last anywhere from 2-10 minutes, depending on the number of players and skill level.

Your party will begin promptly at your scheduled time.  There will be a brief safety review prior to gaming.  We require that you clear the “battlefield” area for any hazards

A large grass field, a gymnasium, warehouse and concrete surfaces all provide for an excellent gaming experience.

Our taggers can operate in light to moderate rain. In the event of heavy rain or lightning, where we cannot continue with your party, we will prorate to the nearest quarter hour (Example:  if a party is cancelled due to inclement weather after 12 minutes of play, the rate will be prorated to 15 minutes). When possible, an alternative indoor venue should be available for inclement weather. We are not responsible for the weather; however, the Game Coach will be responsible for making a weather related play/no-play decision that protects the players and equipment.

Due to the hands-on nature of laser tag, players should keep the playing environment in mind as dirt, mud, and other elements can easily ruin new clothes. All players should wear sneakers or other comfortable footwear. Open-toed shoes, bare feet and/or sandals are NOT allowed out on the field.

The Referee is there to make sure that your group is making the most of our high-tech fun. He motivates, inspires and entertains. Tipping for good service is a great idea, but not required.

Our primary service area is a 30-mile radius from Rowlett, TX 75089.  We do service a areas outside our primary area for an additional fee (up to 75 miles from 75089).

A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $50 cancellation fee for all parties or events canceled within 14 days of the event. NO REFUND in the event of reservation canceled within 7 days of your event. Should you need to cancel, we will make every effort to reschedule your event once, without penalty.

We require that each participant or their guardian sign and email/print the Liability Waiver prior to our arrival for a smooth and faster experience. Lock N Load Laser LLC or any of its employees will NOT be responsible for any damage to property. This includes both above ground and below ground property/equipment damage. Additionally, Lock N Load Laser LLC reserves the right to charge the client’s credit card for damages to equipment resulting from the careless or willful damage of same by client’s guests. Lock N Load Laser LLC or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

Our games are best played from age 7 and up. However (with parent participation and assistance), we are happy to accommodate children’s parties as young as 6 years old.

Additional hours may be booked the day of the event if we do not have another scheduled party. It is always best to book additional hours before the event to assure enough playing time.

for parties running late if Lock N Load Laser has another event scheduled directly after yours the party will NOT be extended and will NOT have any additional charges. If Lock N Load Laser does  NOT have another event then at that point you have the option to end at the original time or extend time past original end time, a charge of $25 per each 15 min of being late will be applied and will accumulate at the 15 min mark from party start time.

While your party is in effect, the referee will be taking pictures and videos. You will then be able to view these pictures and videos on Lock N Load Laser”s Facebook Page and copy them to your files. If you do not want our referee taking these pictures and videos or posting them on the Facebook Page please notify us via email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.

There may be occasions when the weather does not cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of severe weather threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to reschedule your party.

for parties after 10:00 pm require a $20 per hour additional charge.